Home and business delivery

Get your order delivered to your home or business address by choosing Standard or Same Day (where available) delivery at checkout. Our delivery partners will attempt delivery up to 3 (three) times. Delivery address and phone number must be complete and accurate to attempt delivery.  Should these delivery attempts not be successful, your order will be cancelled and returned to our warehouse. If prepaid, cancelled orders will be refunded automatically once returned to our warehouse. Please allow up to 14 days from this date for the refunded amount to show on your statement due to varying processing times between card issuers.

Click & Collect

Click & Collect is a delivery method that allows you to order and pay online, then collect your product(s) at selected stores. This delivery method is free for all orders regardless of order value. Click & Collect preparation timelines are subject to store opening hours. Please note that during peak season some stores may restrict Click & Collect timings or disable altogether. Click & Collect orders are prepared in store. They are not currently eligible for samples or gifts with purchase. If you purchase through the Website, any gifts with purchase will be removed from the basket when Click & Collect is selected as a delivery method.

Order preparation is subject to product availability in store. You have the option to select partial order preparation at checkout. When this option is selected and your order is eligible, we will notify you if an item is no longer available. Your order will still be prepared with the available items, you will only be charged for the available items.

Promotions in the form of amount or percent off the entire order are not eligible for partial order fulfillment. If any items are no longer available with these types of promotion, the entire order will be cancelled. If you have not selected partial order permission at checkout, your entire order will be cancelled if any items are no longer available in the selected store. Once the order has been prepared and is ready for collection, you will receive a notification by SMS and/or email. You will then have up to 5 days from the date of the notification to collect your order at the selected store. To collect the order at the selected store, you must present your order number, the email or SMS notification you received, and a valid photo ID. Customers can send someone else to pick up their order on their behalf. The person should also present the order number, the forwarded email or SMS notification received, and his or her valid photo ID.

If the order is not picked up after 5 days, it will be cancelled and fully refunded. Please allow up to 14 days for the refunded amount to show on your statement due to varying processing times between card issuers. Cash on delivery is not eligible for this delivery method. Please note that if you choose the “CONTINUE AS GUEST” option at checkout your purchase will not be eligible for Click & Collect.