Home and business delivery

Get your order delivered to your home or business address by choosing Standard or Same Day (where available) delivery at checkout. Our delivery partners will attempt delivery up to 3 (three) times. Delivery address and phone number must be complete and accurate to attempt delivery.  Should these delivery attempts not be successful, your order will be canceled and returned to our warehouse. If prepaid, canceled orders will be refunded automatically once returned to our warehouse. Please allow up to 14 days from this date for the refunded amount to show on your statement due to varying processing times between card issuers.

Click & Collect

Click & Collect is a delivery method that allows you to order and pay online, then collect your product(s) at selected stores. This delivery method is free for all orders regardless of order value. Click & Collect preparation timelines are subject to store opening hours. Please note that during peak season some stores may restrict Click & Collect timings or disable them altogether. Click & Collect orders are prepared in-store. They are not currently eligible for samples or gifts with purchase. If you purchase through the Website, any gifts with purchase will be removed from the basket when Click & Collect is selected as a delivery method.

Order preparation is subject to product availability in store. You have the option to select partial order preparation at checkout. When this option is selected and your order is eligible, we will notify you if an item is no longer available. Your order will still be prepared with the available items, you will only be charged for the available items.

Promotions in the form of amount or percent off the entire order are not eligible for partial order fulfillment. If any items are no longer available with these types of promotion, the entire order will be canceled. If you have not selected partial order permission at checkout, your entire order will be canceled if any items are no longer available in the selected store. Once the order has been prepared and is ready for collection, you will receive a notification by SMS and/or email. You will then have up to 5 days from the date of the notification to collect your order at the selected store. To collect the order at the selected store, you must present your order number, the email or SMS notification you received, and a valid photo ID. Customers can send someone else to pick up their order on their behalf. The person should also present the order number, the forwarded email or SMS notification received, and his or her valid photo ID.

If the order is not picked up after 5 days, it will be canceled and fully refunded. Please allow up to 14 days for the refunded amount to show on your statement due to varying processing times between card issuers. Cash on delivery is not eligible for this delivery method. Please note that if you choose the “CONTINUE AS GUEST” option at checkout your purchase will not be eligible for Click & Collect. 

How to Track Your Order

Our delivery time starts when an order is accepted and includes a 24-hour period during which your items will be processed and dispatched. Please note this may take longer during sale periods and public holidays. Once your order has left us, you will receive an email with a tracking number to track its progress online. If you are a registered customer, you can follow your delivery by signing into your account and selecting ‘My Orders.’

Your Delivery Options

Within UAE: For Orders within UAE delivery will be done in 4-5 working days.

GCC Countries: For orders within the GCC, you will receive your purchases within 14-20 working days after your order has been accepted. Delivery costs will be mentioned at the point of checkout.

International Orders (Beyond GCC): Delivery times may vary based on the destination country. Delivery costs will be mentioned at the point of checkout. Our delivery options and costs may vary for international shipments.

*Orders placed outside of working hours (9 am-8 pm), after the cut-off time, and/or during any UAE public holiday will be deemed placed on the first UAE working day following the order’s submission.

Delivery times are between 9 am-5 pm, Monday to Saturday, except on public holidays.