MARWA RATEEB TRADING CO L L C respects your concerns about the protection of your privacy and your personal data.

This policy describes the use that Marwa Rateb makes of the information about you collected when you use the Marwa Rateb website accessible at https://marwarateb.com/, in its mobile-optimized version or its mobile application available via the “App store” and “Play store” services (hereinafter collectively referred to as the “Site”), as well as when you make purchases in our stores, consult our communications or interact with us (the “Service(s)”). It also allows you to learn about the origin and use of information about you collected through Cookies, and to exercise your options and rights under applicable data protection laws.

This policy applies to all websites, applications and services offered by MARWA RATEEB TRADING CO L L C(referred to as “Marwa Rateb”, “We”, “Us”, “Our”) and supplements the “Terms of Use”, the “Terms of Sale”, the “Terms of the Marwa Rateb Loyalty Program”, as well as any document or notice referring to this policy.

It does not apply to sites, applications and services that have separate charters or policies that do not incorporate or refer to this policy or to the processing of information collected when you report an unwanted reaction following the use of a product distributed by MARWA RATEEB TRADING CO L L C, where in this case, the policy on the protection of personal data is available here.

This policy is therefore important for you, in order to have a positive and confident experience with our Services, and for us, in order to respond accurately and completely to your questions and wishes.

Amendment of the Policy

We may change this policy from time to time. If we do, we will notify you by changing the date at the bottom of this policy and, in some cases, we will provide additional notice (for example, by posting a statement on the home pages of our Site or sending you an e-mail). We encourage you to review the Privacy and Cookie Policy whenever you interact with us in order to stay informed about our privacy practices, and to stay informed about methods you can employ to control the use of your personal information and protect your private life.

THE ESSENTIAL OF Marwa Rateb’s Privacy and Cookies Policy

Information We Collect

We collect information about you when you use the Site, interact with us or make purchases in store.

In addition to the information, you provide (e.g., when you create an account, subscribe to the loyalty program), information is automatically collected, generated or inferred by our systems (e.g., your login information).

Use

We use this information to provide you with the Services you request and to allow you to place orders on our Site.

This information also allows us to get to know you better and to send you personalized offers on our products and those of our partners subject to your consent when required.

The use of Cookies allows us to improve the performance of the Site and to display advertising on the Site and third-party sites.

Controls are also made to ensure the security of the Site and orders.

Recipients

This information is communicated to our service providers, when it is necessary to provide you with the requested Service and also to your banking institution for the validation, if necessary, of payments related to your online orders.

Some of this information (including your purchase history or profile) may, depending on the sharing choices you have made, be transmitted to our business partners to enable them to send you personalized offers. This may include targeted content that you may see on third-party sites based on your online activity. In this context, we encourage you to read the privacy policies and terms and conditions of these third-party sites.

To contact us

If you have any questions or complaints about this policy, you can contact us in the following ways

• by email: marwaratebsignature@gmail.com
• Dubai, United Arab Emirates.
• By phone +971508684830  every day from 10:00AM to 6:00PM. (as part of our quality control, this call may be recorded).

TO MARWA RATEB COOKIES

When you browse or connect to our Site, we (or our partners) may be required, subject to your choices, to install various cookies on your Terminal allowing us to recognize the browser of your Terminal (e.g. computer, tablet, smartphone, etc.) during the period of validity of the Cookie concerned.

This page allows you to understand what a Cookie is, how we use it and what means you have to make choices regarding these Cookies.

PAYMENT SECURITY COOKIES

Cookies can be used to combat Internet fraud (prevention of payment fraud, identity theft, etc.). In this regard, Marwa Rateb or its service providers acting on its behalf may deposit, subject to your rights, tracers in order to collect information relating to the Terminal used to place the Order (in particular, the operating system used, whether or not a proxy is used, etc.). These “fingerprint” type tracers associated with your Order data are used to validate your Order. This information may be transmitted to any third party authorized by law or to fraud prevention and detection service providers designated by Marwa Rateb for the sole purpose of verifying the identity of the purchaser, the validity of the order, the method of payment used and the intended delivery.

However, if you refuse to accept our use of cookies for transaction security purposes, your order cannot be validated automatically and must be reviewed manually. You may be asked to provide proof of identity in order to validate your order.

If you have any questions about these controls or if your order is blocked, please contact our Customer Service Department (see How to contact us).

AUDIENCE MEASUREMENT COOKIES

The audience measurement cookies allow us to measure the audience of the various contents and sections of our Site, in order to evaluate and better organize them, and in particular to :

• to establish statistics and volumes of frequentation and use of the various elements composing our Site (heading and visited contents, course) allowing us if necessary, to detect problems of navigation and consequently to improve the interest and the ergonomics of our services
• to adapt the presentation of our Site or our advertising spaces to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our Site, according to the hardware and software for viewing or reading that your terminal has.
• to measure the effectiveness of our emailing campaigns, allowing us to take relevant commercial actions according to the information thus collected (for example, sending a new message or a personalized offer).

Cookies for audience measurement are issued by us or by our service providers,

The traffic analysis services used by this Site produce and send to our technical service providers only aggregate statistics and traffic volumes, excluding any individual information. These statistics are compared with the traffic statistics of other sites, as well as with your customer data.

You can choose to deactivate the use of cookies for statistical analysis of your navigation data. To do so, see the section “Your choices concerning cookies”.

ADVERTISING COOKIES

Purpose

The use of advertising cookies makes it possible to determine the advertising content for the promotion of products and/or services offered on the www.marwarateb.com site exclusively and likely to correspond to the centers of interest deduced from the previous navigation of the terminal concerned, in particular by:

• counting the total number of advertisements displayed by us on our advertising spaces, identifying these advertisements, the number of times they are displayed, the number of users who clicked on each advertisement and, if applicable, the subsequent actions taken by these users on the pages to which these advertisements lead
• adapting the advertising content of our Site and on our terminal through our advertising spaces as well as our offers, according to the navigation of your terminal on our Site, or on third party sites, the purchases you may make and/or according to the location data (longitude and latitude) transmitted by your terminal (with your prior consent)
• insofar as you have provided us with personal data, in particular your electronic contact information, when you register, place an Order or access one of our services, to associate this data with navigation information in order to send you, for example, electronic prospecting or to display on your terminal, within the advertising spaces that we issue, personalized advertisements specifically intended for you that are likely to be of personal interest to you;
• to send you electronic prospecting according to your user profile.

How is information collected through advertising cookies?

Advertising Cookies are placed on the user’s terminal using tracking technologies (“Tracer”) provided by our partners that are inserted into the pages visited or directly inserted by the advertisers in the advertisements displayed on the Site.

This Tracker will automatically transmit to these partners information about the content of the page visited or about the advertisement placed on the page visited. This information is associated with the identifier contained in the Cookies deposited on your Terminal by the partners.

How is this information associated?

When you have an online account, a loyalty card, or place an order, the information collected using advertising Cookies on the Site or third party sites, are reconciled and combined with those resulting from the use of your account or our products and services and thus make it possible to draw up your user profile, which is used for the purposes of advertising targeting and commercial prospecting.

Your profile is also enriched with information from your interactions with our partners or with other publishers who are customers of these partners. Reconciliations are also made with data collected offline and which are kept in our customer management tools or in those managed by these commercial partners (communication agencies, audience measurement companies, targeted advertising service providers).

Why do you want to see ads that are relevant to your browsing experience?

Our goal is to show you the most relevant ads possible. To this end, the use of Cookies makes it possible to determine in real time which advertisement to display to a Terminal, according to its recent navigation on one or more sites or applications.

Your interest in the advertising content that is displayed on your Terminal when you visit a Site often determines the advertising resources of the Site that enable it to operate its services, often provided to users free of charge. This allows us and third parties to display ads that are relevant to your interests rather than ads that are not relevant to you.

SOCIAL NETWORK COOKIES

Our site contains cookies from the sharing links to Facebook, YouTube, Instagram and other similar social networks, which allow you to share content from our site with other people or to let these other people know about your consultation or your opinion regarding content on the site. These Cookies are directly deposited by these social networks, such as the “share” buttons from the social networks “Facebook” or “Instagram”. The social network providing such an application button is likely to identify you, even if you did not use it when consulting the Site. Indeed, this type of application button may allow the social network concerned to track your browsing on our Site, simply because your account on the social network concerned was activated on your Terminal (open session) during your browsing on our Site. We have no control over the process used by social networks to collect information about your browsing on our Site and associated with the personal data they have.

If you are connected to the social network while browsing our Site, the sharing buttons allow you to link the content you view to your user account.

We invite you to consult the privacy protection policies of these social networks in order to learn about the purposes of use, including advertising, of the browsing information they may collect through these application buttons.